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Six hotels in Madeira Island were recently distinguished with the "Customer Excellence Award 2022" by the tour operator, British Airways Holidays, through the evaluation obtained by the feedback of its tourists.
The six hotels of the Pearl of the Atlantic that were recently distinguished by British Airways Holidays (BAH), linked to the airline company with the same name, belong to, two Madeira hotel groups, the Savoy Signature and the PortoBay. Regarding the first hotel group, its units Savoy Palace, Saccharum and NEXT hotel were awarded with the excellence prize. The PortoBay group received the BAH distinction through Porto Santa Maria, The Cliff Bay, and Porto Mare.
The most awarded hotels in Madeira
In addition to the list of 2022 winners, there is a set of four hotels from the island of Madeira that have consecutively received this distinction since it had been instituted in 2016, and that only 30 hotels worldwide feature in it. They are the following Madeira hotels that have been receiving Customer Excelence Award for seven years: Quinta Jardins do Lago, Quinta da Casa Branca, Reid´s Palace, A Belmont Hotel and, The Cliff Bay. "We are delighted that our top 4% of hotels have received this award in 2022 - and for many this is their seventh consecutive year, proving an exemplary commitment to our customers," BAH adds.
How the 'Customer Excellence Award' works
When British Airways Holidays customers return from their holidays, this tour operator asks them to rate their experience at the hotel where they stayed, and rate it "on a five-star scale", and in several categories such as "location, service and value for money". Customers also "assign an overall quality score of five", BAH says. "Last year, we gathered more than 67,000 independent hotel reviews and we are extremely proud of our verified Feefo ratings," that operator adds.
Customer Excellence Awards 2022
Every year, BAH's hotel partners with the best ratings receive the Customer Excellence Award, and only hotels that receive a rating between 4.5 and 5 stars from their customers, and only those that have received a minimum of 10 reviews, are eligible. "Our customers also rate our service and we are very pleased that 92% of our customers book with us again," and the scores and comments that this operator receives, "are used to enhance our portfolio of hotels and allow us to make recommendations to our customers based on quality and customer service," BAH clarifies. "We also ask our customers to tell us the happiest memory of their holiday and share a photo" and, to date, they have received "almost 135,000 memories since 2016".
